Delivery by air is now back in service.
COVID-19 has been causing drastical decline in air traffic, by which delivery has been suspended to some countries or delayed to many countries. In order to avoid the suspension and the delay, we signed a contract with a new carrier, DHL which provides even faster delivery service to our customer than ever. We ship out your ordered item by DHL from May 7th, 2020.
Shipping Fee
Free Shipping Worldwide on Orders of USD 150 and above
USD 10 on Orders under USD 150
Carrier
Delivery Days
| Area | Delivery Days |
| North America | 5 - 7 |
| Central and South America | 6 - 10 |
| Europe | 5 - 7 |
| Oceania | 5 - 7 |
| Middle East | 6 - 9 |
| Asia | 3 - 6 |
| Africa | 6 - 10 |
Please be noted that the actual delivery days may differ from that listed in the above table if the package requires more time for customs clearance or the destination is in a remote area. The delivery days only indicates the average days required for normal delivery and does not in any way guarantee the exact delivery days.
Tracking Your Shipment
As soon as we ship out your item, we email you a tracking number with which you can check a delivery status from Japan to your home on following tracking service site of DHL.
https://www.dhl.com/jp-en/home.html
If you created your account during checkout, click a person icon on the top of the site and log in your account, then click on Orders > Tracking Number. It shows an updated delivery status.
Countries We Ship
If your country is not listed below, please feel free to contact us.
| Area | Countries we ship |
| North America | Canada, United States of America |
| Central and South America | Argentina, Brazil, Chile, Costa Rica, Mexico |
| Europe | Armenia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Republic or Ireland, Romania, Slovakia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom |
| Oceania | Australia, New Zealand |
| Middle EastIs | Bahrain, Israel, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates |
| Asia | Brunei, Cambodia, China, Hong Kong, India, Indonesia, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam |
| Africa | South Africa |
*Alphabetical Order
*Russia is not included in the above list. DHL does not provide a deliver service to Russia because lots of complicated documentations to clear import are required by Russian authority.
Packaging
We carefully pack your valuable item to protect it from any damages on a journey from Japan to worldwide. All items are well wrapped by bubble pack or cushion inside the package.
